Role and Responsibilities

A. Products Warranty

• Follow up & solve all warranty claims from end-users and distributors as Tupperware warranty policy
• Manage & update warranty policy by Working with Plant QA & TPS QA to declare warranty regulation for new product before MKT launching products.
• Organize the analysis of the defective products from the local market.
• Record inspection results by completing reports, summarizing re-works and wastes and inputting data into quality database
• Send these findings to the management for consolidation and reporting, together with the action plans to management.
• Prepare quality improvement plan if there are any inputs from quality improvement opportunities i.e, Customer complaints, Defective returns, marketing & sales feedback, etc.
• Monitor and track the progress of deliveries

B. Quality Complaint Follow-UP - Coordinate with QA

• Be the key contact point for the marketing and sales organization in terms of product quality and complaints.
• Analyze the complaints and to take the necessary actions to respond to the customer.
• Initiate the appropriate form and record all data related to the quality complaint.
• Report on monthly basis the quality complaints status to the area quality assurance director.
• Issue a monthly report on the quality complaints of the whole area and to send this report to management.
• Customer complaints are included & reviewed monthly.

Requirements and Preferred Skills

• Bachelor’s degree in appropriate major
• Good written and verbal communication skills
• Excellent problem-solving and analytical skills
• Keen attention to detail
• In-depth understanding of company standards
• Understanding of target market and consumer needs
• Documentation and reporting skills
• Teamwork and collaboration
• Long-term commitment

Contact

Send your CV to Ms. Hau Nguyen at nguyenhtm@tupperware.com